Business Rates Service Standard
Our aims:
- put our customers first
- make it efficient, simple and convenient to access our service
- be open, honest and clear in our communication
- provide value for money for our residents.
Our policy:
- all staff wear name badges, give their name over the telephone and treat all customers with respect
- communicate in plain English
- offer home visits on request for those with special needs
- answer 90 per cent of our calls in 14 seconds
- reply to 95 per cent of correspondence within 10 working days
- see 90 per cent of all personal visitors within 10 minutes
- collect 97.70 per cent of Council Tax
- collect 99.10 per cent of Business Rates.
Your feedback will help make improvements to the service.
Please contact us with your comments.